Shipping & Returns
Worldwide Delivery
Shipping & Returns
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At Özel, we are delighted to ship our products worldwide, bringing our craftsmanship to your doorstep—wherever you are.
✈️ Shipping Destinations
We currently ship to most countries across North America, Europe, the Middle East, Asia, and Australia. If your country is not available at checkout, please reach out to our support team for assistance.
⏱ Processing Time
All international orders are processed within 2–5 business days after order confirmation. Customized or made-to-order products may require additional time. If you have a strict deadline, please contact our Client Care team at hello@shopozel.com before ordering. We will advise you on feasibility and keep you updated throughout the process.
🚚 Shipping Time
Delivery timelines vary based on location:
- USA & Canada:5–12 business days
- UK & Europe:5–12 business days
- Middle East:5–12 business days
- Rest of the World:7–12 business days
Please note that delays may occur due to customs processing or unforeseen circumstances.
💸 Shipping Charges
Orders of $100 or more ship free. A flat shipping charge of $20 applies to orders under $100.
US orders ship Delivery Duty Paid — all duties and tariffs are included, so there is nothing to pay on delivery. For destinations outside the US, local customs duties or import taxes may apply — see "Customs & Import Duties" below.
🛃 Customs & Import Duties
United States — Delivery Duty Paid. Shopping from the US is completely worry-free. Every order to the United States now ships Delivery Duty Paid (DDP), which means we take care of all import duties and tariffs on your behalf. There are no customs fees and no surprise charges when your parcel arrives.
The price you see is the price you pay — no duties, no surprises at your door.
For destinations outside the US, any local customs duties or import taxes are determined by your country and may be payable on delivery. Customs clearance can occasionally extend delivery times, which is outside our control.
📦 Order Tracking
Once your order is shipped, you will receive a tracking link via email to monitor your shipment in real time. You can also track your order using the Shop App.
🔁 Returns
If you’d like to return an item, here’s how it works:
- Notify us within 7 days of receiving your parcel by emailing hello@shopozel.com with your order number and reason for return.
- Self-return within 15 working days. Once your request is acknowledged, ship the parcel back to our office based on the information given by us. Items must be unworn, unused and returned with all original tags and packaging.
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Return shipping is at your cost. Charges for shipping the parcel back to our office are to be borne by the customer.
💳 Refunds
Once your parcel is received, inspected and quality checked, your refund will be issued within 15–20 working days to your original payment method.
Please note: for US Delivery Duty Paid orders, the shipping and handling charges, and duties and tariffs we prepay on your behalf are non-refundable.